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Welcome to Mayday Safety’s FAQ page. We will be updating this weekly with more frequently asked questions and answers.

Don’t see your question? Contact us at info@maydaysafety.com.

As an admin, how do I see my organization’s dashboard from the app?

You don’t–they’re separate tools!

While we plan on creating a special app for system admins eventually, please note that, for now, admins can only access the dashboard through the web browser on their phone. The app merely functions as the panic button you keep in your pocket to alert your organization of an emergency.

For iPhone users, you can save your log in page as an icon on your phone’s home screen for fast access.

This is how you do that:

1. Open admin.maydaysafety.com in the Safari browser.

2. Tap the share icon (look for the square with the up arrow).

3. Tap “Add to Home Screen” (you’ll see “add to reading list,” “add bookmark,” etc. You may have to scroll to the right in that row until you see it).

4. Click Add.

5. That’s it! An icon will be added to your home screen and you can quickly access the website. Please keep in mind that, for security purposes, you’ll have to log in with your phone number each time.


Can an alert be heard when a phone is set to silent?

The screen will wake as it receives the Mayday alert, but if your phone is on silent, the alarm will not sound. But hear us out–This is by design!

Imagine you are hiding in a closet from an active shooter. You don’t want to turn off your phone completely, because you’d still like to communicate. But, you don’t want incoming sounds to “give you away.”

If we allowed an audible alert from the Mayday Safety App even though you have set your phone to silent, then we have overridden your choice and ability to hide. This effectively removes your control over your situation – something we never want to do!


Is there a way to prevent false alerts?

Yes. We didn’t want to give students the ability to easily lock down the school so we added the “ping” feature. Alerts from students (and whoever else you choose) can be set to “ping” first so administrators can receive the alert, call the student to see what’s going on, then choose to “resolve” or “upgrade” the alert as needed.


Does this system track my location at all times?

No! When we designed the system, we had two priorities in mind: your safety and your privacy. Mayday Safety only tracks your location if an emergency alert has been activated and/or a safety check has been sent to you to see if you’re safe or need help.

If you’re part of an organization that uses Mayday Safety, make sure you choose the option to share your location always and rest easy knowing your organization cannot see where you are unless an emergency has been activated.


How much does Mayday Safety cost?

This is, for obvious reasons, the most frequently asked question, but there’s no “one size fits all” answer! The cost of a Mayday Safety subscription depends on the overall size of your organization, but the cost is most likely less than you think. Factors include the number of locations your organization has, the number of people you want to protect, how many people will be monitoring the system and using the app, and the length of your agreement.

To get a quote for your organization, first attend a webinar so you can learn about the system and ask questions, then request a proposal. We’ll get in touch with you right away to learn more about your organization to get you the price that matches your specific needs!


What benefits does Mayday Safety have over dialing 911?

1. Accurate and Timely Location Information

Too often, first responders are unable to locate someone in need. The Mayday Safety app helps solve this problem by sending accurate and timely location information to your organization’s leadership and previously selected first responders using your phone’s GPS.

 

2. Safety Checks

The Mayday Safety app also has a safety check feature, where individuals can update their status as “I’m safe” or “I need help.”
 

3. Clear communication

Your organization’s leadership and first responders can send notifications or checklists with specific instructions to limit chaos and confusion.

Please note: Mayday Safety is not a replacement for 911. Rather, it serves as a supplement for first responders to see everyone’s safety status and location, and it also provides a direct line of communication for your organization’s leadership, system users, and first responders during an emergency.


For more FAQ’s about the Mayday Safety system, please register for an upcoming webinar, where we demonstrate the system and answer your questions!

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